Restaurant Shez John: A New Taste of West African ...

Restaurant Shez John: A New Taste of West African Cuisine and African Hospitality in Harare

Rutendo Mazhindu

Zim Now Reporter

Nestled in the heart of Harare, Restaurant Shez John is poised to bring a fresh, vibrant dining experience to locals and visitors alike. Specializing in West African cuisine with a fusion of diverse African and European dishes, this unique restaurant is set to open its doors on November 13.

As Shez John joins the bustling dining scene, the restaurant’s approach to food, service, and customer connection is what sets it apart.

“We specialise in West African cuisine, with a fusion of African and European cultural dishes,” explains Daniel Shez. “Our dishes are unique, drawing from a rich history and the West African tradition of combining ingredients with contrasting flavors. Ingredients that might not be similar come together in aromatic, delicious harmony.”

“Firstly, we’re friendly and personable to everyone who comes in. Secondly, we offer unique menu options that aren’t available anywhere else in the country. That alone will separate us from the competition,” said the manager.

Shez John’s operations are guided by values such as hospitality, attentiveness, quality, and integrity. The team is deeply committed to creating an environment that welcomes both customers and staff alike. “The beliefs and principles guiding us are hospitality, altruism, attentiveness, appreciation, honesty, love, trustworthiness, quality, integrity, and sustainability,” shared Daniel Shez.

“We want to create a positive dining experience and a supportive work environment.”

Shez John also places a strong emphasis on teamwork, communication, and customer service. “We look for attention to detail, good communication skills, team players, and a positive attitude. These qualities are essential, and we instill professionalism, humility, and integrity in our training.”

Beyond the food itself, Shez John is dedicated to crafting a warm and memorable customer experience. “Customers will be thrilled with the accuracy of their orders, the speed of service, the friendliness of our staff, and the cleanliness of our restaurant,” says Daniel Shez. “We aim to build an emotional connection with our customers through a consistent experience strategy. We’ll acknowledge each customer, pay attention to their changing needs, and track and improve the customer experience every step of the way.”

Shez John is equally committed to gathering and implementing customer feedback to continually refine its offerings. The team plans to collect feedback through surveys and social media, staying attuned to customers’ preferences and needs. “This will help us gain diverse insights into their expectations,” the restaurant manager notes.

The menu promises a flavorful selection of soft drinks, juices, teas, coffees, and mocktails to complement its dishes, maintaining a family-friendly, alcohol-free atmosphere.

With a commitment to quality and a focus on customer satisfaction, Restaurant Shez John promises to be more than just a place to eat. It’s a place to experience the warmth, richness, and hospitality of African culture in Harare.