Multichoice has cut off some Hisense and Samsung TVs from the DStv streaming application.
“The DStv App is no longer supported on this device as it does not meet the technical requirements to run the app. For compatible devices, go to dstv.com,” a notice on a Hisense TV from 10 October read.
N prior warning has been issued to clients.
“MultiChoice is aware of the major inconvenience incurred by customers whose devices can no longer support the DStv app,” the service provider said.
“If a device is no longer able to meet the technical requirements to run the DStv app, it won’t be available on that device, as previously communicated to manufacturers.”
The notice displayed on unsupported Samsung and Hisense TVs
“Our customer is our priority, therefore should the manufacturers take the necessary steps to upgrade their devices within a reasonable time, we will consider accommodating said devices,” it added.
The following devices and TV models are affected:
MultiChoice said the latest version of the DStv app allows for better security controls, and the update meant the end of support for the above devices.
“In some cases, TVs that were manufactured recently may contain older chipsets which ultimately affect the support of the DStv app.”
Source: My Broadband
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