Patience Muchemwa
Zim Now Reporter
The Borlase family is set to return to Zimbabwe on July 22 after their full residency application has failed due to delays and errors in processing.
"We have no complaints about Australia. The people have been good to us, and we love it here," he said.The only issue we had was with the immigration system and that has been difficult,” Mr Tony Borlase told the media.
Mr Bolarse, wife Tanya and their two children Jude and Hannah moved to Australia from Zimbabwe in 2019 on a sponsored 482 visa.
Mr Borlase was working as the Head Horticulturalist at the Australian Native Garden Flower Farm in the Wimmera.
The family say the agent they engaged to make an application for residency status lodged the wrong forms.
"For many months we were unaware there was anything wrong," Mr Borlase said.
He said the online nature of the process complicated things.
"The one thing that we found very difficult was so much of the process is online and not being able to speak to a person directly," he said.
Once the family picked up the error on the submissions made by the agent, they restarted the application but met more complications.
At the age of 55 at the time Mr Borlase’s employer needed a special exemption and the process took much longer than the expected three months.
Federal member for Mallee Dr Anne Webster said she had contacted the Borlase family and had contacted the appropriate people on their behalf.
"I have done everything I can and have forwarded all the relevant documents from the department and the minister to them,” said Dr Webster.
Hannah Borlase has been stuck in education limbo for a few months as she could not get her high school completion certificate being neither an international student nor a citizen.
Jude Borlase will have to pull out of Holy Trinity College in Horsham where he is studying.
The family is hoping to make Australia their home said Mr Borlase who is trying to get another job in the country.
"We would like to stay or to return to Australia," he said.
The Australian Home Affairs Office has said that they are unable to comment on individual cases due to confidentiality.
According to the Immigration website processing full residency should take between 3.5 to 4 years
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