Digitising govt depts will improve service deliver...

Digitising govt depts will improve service delivery

Zim Now Writer

In line with global trends, the Public Service Commission has urged government departments to digitise, doing away with manual processes that are time-consuming and cumbersome.

Deputy chairperson of the Public Service Commission Nomathemba Ndiweni-Masuku said manual processes greatly inconvenience clients and workers and therefore need to transition to E-Government system, a process which requires them to evolve.

“As departments we have to make use of Information Communication Technologies (ICTs). One way to avoid drowning in paperwork is to digitise. We need to change our manual records into electronic. Electronic systems have a great advantage as they are effective.

“They can also help to reduce certain expenses that come with manual system such as travelling from one district to the other in order to get information. If we have a common database where we upload our information our work will be easier,” she said.

Ndiweni-Masuku said the Covid-19 pandemic period taught us that ICTs are not only enablers but they are also drivers of processes.

“When there is human to human interaction, chances of corruption are high but if there isn’t that opportunity, a client will just interact with a government platform.

The PSC deputy chair added that accessing services electronically will not only reduce corruption but also improve on service delivery.