Investor Guideline to Zimbabwe’s ZIDA Advances Dig...

Investor Guideline to Zimbabwe’s ZIDA Advances Digital Grievance Mechanism

Digital Submission Portal & Tracking

A key component of ZIDA’s Investor Grievance Response Mechanism, IGRM, is its online portal launch in December 2023 under S.I. 227—enabling licensed investors to file grievances digitally with real-time tracking and centralized records.

Process Overview and KPIs

IGRM spans four stages:

1. Submission – via digital form;

2. Review—ZIDA assesses urgency and impact;

3. Engagement—authorities must respond within 5 days; investors given 30-day window for follow-up;

4. Resolution—feedback or coordination meeting.

The digital portal underpins these steps with automated timestamps, reminders, and basic analytics to enhance administrative efficiency.

Early Results & Uptake

• Q1 2025 Licence Surge: Amid rising investor interest, ZIDA approved 207 new licenses—a 44.8% increase year-on-year—with the digital system linked to streamlined licensing and grievance tracking.

• Cross-country alignment: Zimbabwe’s digital system mirrors Ethiopia’s, which retained US$231.8 M investment by resolving 12 grievances—half of which were closed by Dec 2020.

Next Steps & Digital Roadmap

1. Full automation: ZIDA is targeting end-to-end digital workflows—automated reminders, digital signatures, and performance dashboards—by the end of 2025.

2. Analytics & transparency: Ongoing enhancements aim to include data dashboards for monitored metrics (e.g., time-to-response, resolution rates), visible to the public and investors alike.

3. Sector-specific customization: Early focus on the mining sector, but rollouts are planned for agriculture, ICT, manufacturing, and tourism—as per ZIDA’s licensing reach.

Feature	Status	Impact
Online submission & tracking	Live since Dec 2023	Enables timely escalation and consistent records
Authority response time	5-day SLA	Building discipline across government agencies
Investor follow-up window	30 days	Ensures transparent, documented dialogues
Analytical dashboards	Under development	Under development
Sector rollout	Mining focus first	Expansion to broader economy underway

Bottom Line

ZIDA has successfully digitized the grievance initiation and tracking processes for investors, marking a concrete step toward a modern, investor-friendly system. The next phase, planned for end‑2025, is crucial: full process automation, performance analytics, and public-facing dashboards will determine whether this becomes a transparent, predictable, and robust business environment enabler.