The Zimbabwe Energy Regulatory Authority has announced a colour coded and stars grading and labelling system for service stations so customers know exactly what each offers.
““In addition to the basic expectations of fuel quality and safe facilities, service stations are now being rated in terms of availability of the following customer service and convenience features.” Energy minister Soda Zhemu said at the launch of the fuel retail service stations grading system in Harare this Monday.
Zuva Petroleum's Simon Muzenda Street site was was the first to be inspected and was rated five-star.
The Zera developed grading system will see services stations with one star coded orange for fair service, blue will go with three stars for good offerings while the very good ones with the full bouquet of listed specifications will be coded green with five stars.
The minister said the offerings of things like free air pressure add to a service station’s desirability as it not only adds convenience but also helps in ensuring fuel use efficicency.
“The grade assigned depends on the extent to which they meet technical and customer service standards. A site deemed “very good” (five star) provides all the customer service features mentioned and meets a very high level of technical standards compliance at the same time,” the minister said.,
He said more than 350 service stations countrywide have been assessed in the grading programme and affixing of the grade symbols at the shop fronts has commenced.
The government expects this scheme to improve motorist decision-making in choosing service stations and it expects to see an improvement in overall standards in the petroleum industry.
Zera chairperson David Madzikanda said getting a five-star rating did not translate to better quality and more expensive fuel. He said most of the fuel is obtained from NOIC depots at Msasa and Feruka with a few exceptions selling unblended/unleaded fuel from supplied directly by tankers mainly from SA.
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