The Consumer Protection Commission and the Securities and Exchange Commission of Zimbabwe have entered into a memorandum of understanding aimed at improving consumer safeguards across the country’s financial services and capital markets.
The agreement, signed last week, is expected to deepen cooperation between the two regulatory bodies, particularly in monitoring how financial products are marketed and administered, and in handling complaints from consumers and investors.
CPC Chief Executive Officer Zororo Muranda said the partnership strengthens oversight in an area that directly affects national economic participation. He noted that because SecZim regulates the trading of shares and other securities, the collaboration would help ensure market activities are fair and transparent for ordinary consumers.
“Financial services are central to any economy, and this is one of the key reasons we have prioritised working closely with the Securities Exchange Commission,” Muranda said.
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“Their oversight involves instruments that move significant amounts of money, both locally and across borders. Ensuring consumers are well-protected in this space is critical.”
The MoU sets out a framework for exchanging information, coordinating responses to consumer complaints, and jointly educating the public on their rights and responsibilities when interacting with financial markets. It also reinforces the principle that consumers and investors must receive accurate, clear and adequate information when making financial decisions.
SecZim Acting Chief Executive Grace Berejena welcomed the partnership, saying it reflects SecZim’s mandate to maintain fair and trustworthy capital markets.
“This collaboration allows us to take proactive steps in preventing potential violations of consumer rights within the securities sector,” Berejena said.
“Working with the CPC enhances our ability to address problems early and ensure that investor protection remains strong.”
The agreement is expected to improve consumer awareness, strengthen market integrity, and build confidence in Zimbabwe’s investment environment.
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